Our SLA for support response is towards you as the network and your team. On average our first response time for Platform users is 45 minutes for free users, for paid users it’s under 30 minutes during our standard working week and business hours.
Our SLA for RPC is towards you as the network and your team. The SLA varies from 99,95% to 99,99% depending on the tier. Our SLA does not apply if the network itself is down or experiencing errors. Please note there might be an SLA ramp-up period for the first three months, and you will be informed if this applies to you before we start the integration.
Our Platform SLA is towards you as the network and your team. The SLA varies from 99,00% to 99,50% depending on the tier. Our SLA does not apply if the network itself is down or experiencing errors. Please note there might be an SLA ramp-up period for the first three months, and you will be informed if this applies to you before we start the integration.